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Mitel Overview Statement on Company

BUSINESS RUNS ON INFORMATION

Help information flow through your organization seamlessly to get more done faster and smarter—with the right calling, chat, collaboration and customer experience tools from Mitel.

Mitel’s Connect Platform

Mitel has one seamless Connect software image for cloud and premise systems that is feature rich, easy to deploy and use + super reliable.

300 + engineers spent 2 1/2 years creating the Connect software platform to merge a cloud phone system and premise platform into one seamless system image. This approach is a unique, and has many advantages not offered by the vast array of cloud providers in the market today. Check us out for more details.

MiVoice On-Site Phone System

Mitel’s On-Site based MiVoice Connect platform is a feature rich solution with best in class reliability. The distributed architecture is flexible and able to handle SIP trunks, as well as, traditional T1 PRI and analog POTs line connections with no additional gateways or ATAs (analog device adapters).

Software upgrades are included and keep the system current by continually adding new features and performance capabilities.

The MiVoice Connect On-Site system can be seamlessly connected with Mitel’s cloud system for the ultimate in custom fit technology designed to enhance reliability and deliver the lowest cost of ownership in the industry.

MiVoice Connect delivers Contact Center capabilities at an affordable price with multi-media streams of communication so customers can communicate with your team how they want and when they want: voice, text, Web Chat, email, and faxing all converge into the contact center to be handled by skilled agents.

Mitel Cloud Connect Phone System

MiCloud Connect system scale up or down to meet business sizing requirements. You only pay for usage that matches your staffing levels each month with performance features tailored to each user’s needs.

The MiCloud Connect system has one easy to use software client interface for connecting cell phone, desk phone, and computer based Softphone.

MiCloud Connect works with any email system; and contains best in industry integration with all company information systems & databases: Microsoft Office (cloud or premise), Goggle G Suite, Skype For Business, Salesforce, MS Dynamics, AMS 360, Zen Desk,

MiCloud Connect delivers Contact Center capabilities at an affordable price with multi-media streams of communication so customers can communicate how they want and when they want: voice, text, Web Chat, email, and faxing all converge into the contact center to be handled by skilled agents.

MiCloud Connect delivers management tools for analyzing business operations with detailed call reporting & live system monitoring & alerts for supervisors. With management direction your team becomes more efficient and ensures your customers are not only happy, but also enthusiastic about their experience and relationship with your company.

MiCloud Connect’s basic user profile covers essential phone system needs, plus advanced features like:

  • Teamwork for file sharing, task management and team specific messaging
  • 8-100 party audio conference
  • 4-24 party web / audio sessions
  • 8-24 video conferencing
  • Softphone to use as a phone anywhere
  • Mobile app for business identity on cell phones
  • Tight calendar synchronization Outlook and G Suite integration for one touch entry to meetings.

The MiCloud Connect platform has best in class reliability & affordable advanced performance features.

The long history of exceptional customer satisfaction and high quality service is a tangible difference in the vast sea of cloud phone system providers.

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