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E911 Legislation Deadline Extension February 16th, 2020

What is the E911 Legislation?

Why is it important?

What are possible consequences for non-compliance?

What is the solution?

How we can help?


  • Did you know that the deadline for E911 compliance was December 31, 2019? It was extended to February 16, 2020.
  • Did you know that facilities with multiple voice over IP (VoIP) phone systems in most cases could not automatically dispatch emergency responders?
  • Did you know that many enterprise (multi-location) and large businesses phone systems work off the same network as their computer network resources? Making it difficult to separate and locate phone system users in the event of an emergency?
  • Did you know that Michigan is one of 23 states to introduce enhanced 911 (E911) legislation?

We can offer the solution!

E911 System Related Terms Overview:

ERS Portal = Emergency Routing Services. The ERS Portal is a web-based dashboard that provides administrators with access to the ERS account for configuration, record provisioning and reporting.

ECRC = Emergency Call Response Center (ECRC) handles unprovisioned and failover 911 calls. The US-based ECRC is staffed by APCO-trained dispatchers, who orally confirm the caller’s location and transfer the call via the selective router network to the appropriate PSAP

Provisioning Server = The Provisioning Server geocodes and validates locations for
insertion into the National ALI Database

National ALI Database = The National ALI Database contains user location records that can be retrieved via the Regional ALI Databases for display at the PSAP

911 Call Server = The 911 Call Server receives 911 calls and determines the appropriate routing actions based on the location of the caller and relevant call routing configurations.

911 Call Routing Network = The 911 Call Routing Network serves as an interface between ERS and the 911 infrastructure throughout the US.

SIP = SIP Trunking (Session Initiation Protocol) is the virtual equivalent of a traditional business phone line

IP-PBX = An IP PBX is a private branch exchange (telephone switching system within an enterprise) that switches calls between VoIP (voice over Internet Protocol or IP) users on local lines while allowing all users to share a certain number of external phone lines.

ALI Database = An ALI Database is a secure database that contains the exact 9-1-1 address for given associated phone numbers. ALI stands for automatic location identification

PSAP = Public Safety Answering Points

PSTN =PSTN stands for Public Switched Telephone Network. This network is also referred to as the Plain Old Telephone Service 

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